COVID 19

Whilst the nation continues to battle with the Coronavirus, we’re pleased to continue trading and in answer to any potential questions that you may have, please see the following points.

Can I still order online? 

Absolutely. Since day one of the first lockdown, we have continued to trade as normal. Although orders are being process though, there may be some delays caused by the strains currently being placed on the Royal Mail and our carriers.

At all times we are following the advice of Government agencies, including Public Health England, and current Government requests.

Can I still receive orders via carriers? 

Yes. Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). It is understood that these types of viruses don’t survive long on objects such as letters or parcels. This complements the guidance from PHE for people to wash their hands more often than usual using soap and hot water.

Both the Royal Mail and our appointed carriers have adopted safe delivery practices which lessens the contact with the drivers.

Should I be concerned about handling a package?

Public Health England have stated that there is no current evidence to suggest that the virus can be transmitted from packages. Please ensure you follow government guidelines on safe handling.

 Are deliveries running on time?

Whilst we continue to process and send out parcels on time, our partner carriers are enduring unprecedented demands on their networks. Obviously the safety of all workers is our top priority and as such, this has meant that some Royal Mail deliveries are taking longer to process. For detailed information, please visit www.royalmail.com/coronavirus.

Returns

Returns continue to be processed as normal, and refunds/exchanges processed within 24 hours of us receiving them.

 Our employees and how we are adapting.

We currently have introduced safe ways of working that involve half of our workforce working remotely, whilst the other half are warehouse based. This allows us to maintain a safe working environment for all of our workforce. Where possible we are minimising physical contact, increasing hygiene measures and enhancing daily cleaning routines in line with government guidance.

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