General Contact Information

We genuinely hope that you may find what you need on the site, but in the eventuality that you need to speak with a human being, we can be reached by telephone on 01245 468711. Alternatively, drop us an email at info@timetorun.co.uk. We aim to answer all queries within 6 hours but as we are a small business, there are instances when we may take a little longer to come back to you. 

Shipping and Delivery

All orders received before 14.00 will be despatched the same day, otherwise next working day despatch and by the 48 hour service provided by the Royal Mail. UK domestic postage is currently being offered at no cost. We do not currently offer online shipping to either Europe or the rest of the world. Customers outside of the UK should contact us for further pricing information.

Please note that same day despatch does not apply to bespoke printed garments which are subject to a 72 hour delivery window.


Returns and Replacements

If at all unhappy with your order, under our no quibble returns policy, goods can be returned for full refund if returned to us within 365 days of delivery. This does not apply to any goods which have been customised at the customers request. Unfortunately, we cannot refund any return postage charges unless the reason for return has been caused by Time To Run. In the rare eventuality that goods need to be returned, then they should be sent via the RM Recorded Delivery Service to:

Returns Department

Time To Run Limited Unit 3 Buckingham Court, Dairy Road, Chelmsford, Essex, CM2 6XW

Please note that we are a mail order/internet business only and as such, cannot accept any visitors to our offices in Chelmsford.