Delivery & Returns Policy
We hope you love shopping with Time to Run. Here are our delivery and returns policies. Contact Us.
Shipping and Delivery
All orders received before 15.00 will be despatched the same day, otherwise next working day dispatch and by first class Royal Mail. UK domestic postage is subject to a one off price set at £2.99, European shipments £4.99 and for the rest of the world £14.99. Note that these are for non signed for delivery methods, courier delivery is available at additional cost. Please contact us for further pricing information. Please note also that same day despatch does not apply to bespoke printed garments which are subject to a 72 hour delivery window.
Subject to the service provided by the Royal Mail, goods are normally delivered within 48 working hours. Please note that we cannot be held responsible for any delay in delivery which has been caused by industrial action at the Royal Mail.
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Returns and Replacements
If at all unhappy with your order, goods can be returned for full refund if returned to us within two weeks of delivery. This does not apply to any goods which have been customised at the customers request. Unfortunately, we cannot refund any return postage charges unless the reason for return has been caused by Time To Run. In the rare eventuality that goods need to be returned, then they should be sent via the RM Recorded Delivery Service to:
Time To Run Limited Unit 3 Buckingham Court, Dairy Road, Chelmsford, Essex, CM2 6XW
Please note that we are a mail order/internet business only and as such, cannot accept any visitors to our offices in Chelmsford.